Shipping And Delivery Policy Of Mythic Swords UK

Last updated: August 28, 2025

Your satisfaction with the speed and condition of your order is paramount. Therefore, we have established an efficient protocol to move your items from our warehouse to your doorstep with the utmost expediency.

This policy is applicable to every order submitted via our website, mythicswords.co.uk.

1. Delivery Areas

Currently, we ship exclusively to addresses within the United Kingdom. International orders cannot be accommodated at this moment.

2. Shipping Costs

Free Shipping is available on every order to any UK address. The total amount displayed at the checkout represents the amount charged, with no additional delivery fees.

3. Order Processing Time

Our team commits to preparing your order for shipment as promptly as possible.

Handling Time: Your order will be packaged and ready for dispatch within 1 to 3 business days. A business day is defined as any weekday other than a public holiday.
Order Cut-Off Time: Orders submitted before 4:00 PM (GMT+1) will be processed the same day; those submitted thereafter will be processed on the next business day.

4. Delivery Time

After dispatch, the target window for your package’s arrival is 2 to 5 working days.

Delivery estimates provided during checkout are intended for reference only. While we collaborate with reputable logistics partners to maintain these projected dates, occasional disruptions—such as severe weather or operational issues with the carrier—may extend transit times.

5. Shipping Partners

Your order is fulfilled through a curated selection of vetted shipping couriers to guarantee the prompt and secure transportation of your goods. At our discretion, parcels may be entrusted to one of the following carriers:

DPD
Skynet
DHL
Royal Mail

After your parcel is dispatched, a confirmation email, inclusive of a unique tracking reference, will be sent to the address provided at checkout, enabling real-time monitoring of its journey.

6. Damaged or Lost Parcels

Should a parcel be received in a damaged condition, or if you suspect that it has gone missing, we urge you to contact our customer service team without delay.

Damaged Parcels: If the damage is visible at the point of delivery, please photograph the packaging and the item before the parcel is signed for. In cases where the parcel has already been signed for and the damage is subsequently discovered, we request that the incident is reported to our team within twenty-four hours of delivery.
Lost Parcels: Deliveries that do not arrive within the projected time frame should be reported to us. We will liaise with the shipping provider to trace the consignments and effect a prompt resolution.

Comprehensive information concerning redress for damaged or missing items may be obtained in our principal Refund and Return Policy.

7. Incorrect Address

Customers are solely responsible for entering an accurate and complete shipping address during the checkout process. Once an order has been dispatched, we are unable to amend the delivery address. Should an incorrect address result in the parcel being returned, the customer may incur the expense of reshipping the item.