At Mythic Swords UK, our foremost objective is your satisfaction with every purchase. Should you, for any reason, be dissatisfied with your order, our team is prepared to assist you.

This guarantee covers all transactions executed via our site, mythicswords.co.uk.

1. 14-Day Money-Back Guarantee

You’ve got 14 days, starting the moment your package arrives, to decide if you want a refund or an exchange.

To be all-set for a return, here’s what we need:

  • The item is unused and in the same shape it arrived in.
  • It’s in the original packaging.
  • You include the proof of purchase, like your order number or a copy of the receipt.

Sorry, but we can’t accept returns for products that are used, damaged, or come back without packaging.

2. Return Procedure

Our return workflow is designed to be straightforward:

  • Contact Us: Prior to dispatching the return, please reach our customer support team at contact@mythicswords.co.uk or via the website’s Live Chat. Provide your order number and a concise statement of the reason for the return. Our representatives will supply further instructions tailored to your circumstances.
  • Receive Instructions: Upon completing your return request, we will issue a Return Merchandise Authorization (RMA) number, accompanied by a comprehensive procedure for returning the merchandise.
  • Ship the Item: Carefully pack the merchandise and dispatch it to the address specified in the accompanying instructions. We recommend selecting a carrier that provides tracking and insurance; we cannot accept liability for items that are lost or damaged while in transit.

3. Return Shipping Costs

  • Change of Mind: When returning merchandise solely because of a change of mind, you bear the responsibility for the return shipping fee; the cost of the original shipment will not be refunded.
  • Faulty or Damaged Items: If the received item arrives damaged, is defective, or otherwise incorrect as a result of our error, we will reimburse the return shipping cost. You will receive a prepaid return label or an alternative arrangement for item collection at no charge.

4. Refunds

Upon receipt of your returned merchandise, we will perform an inspection to verify that it satisfies our return criteria; you will receive notification once your return is complete.

  • Processing Time: Refunds will be processed no later than 14 business days after receipt and inspection of the returned merchandise.
  • Refund Method: The refund will be applied to the payment method that was originally used for the transaction.
  • Delayed Refunds: Should a refund not appear within the anticipated period, kindly verify your bank or credit card statement first, as the posting may require additional processing time. Should the refund remain absent after this check, we invite you to reach out to us for further assistance.

5. Exchanges

If you would like to exchange an item for a different one (e.g., a different size or design), please let our team know when you contact us to initiate the return.

  • Once we receive your returned item, we will ship out the new item you requested as soon as possible, subject to availability.
  • If there is a difference in price, we will either refund you the difference or send you an invoice for the additional amount.

6. Need Help?

We are here to help! If you have any questions about our Refund and Return Policy, please don’t hesitate to contact us.

  • Trade Name: Mythic Swords UK
  • Phone: To Be Finalized
  • Email: contact@mythicswords.co.uk
  • Business Hours: Monday to Friday, 09:00 AM To 05:00 PM (GMT+1)
  • Support: Live Chat available 24/7
  • Address: 49 Trafalgar Sq, London WC2N 5DU, UK