Warranty Of Products At Mythic Swords UK

At Mythic Swords UK, we take pride in offering high-quality, authentic collectible products that meet the expectations of discerning collectors. Your complete satisfaction remains our foremost concern.

This warranty of products policy describes the assurance we extend regarding product craftsmanship, detailing the steps to follow in the event that an item is defective, damaged, or diverges from the specifications presented.

Our Assurance to Collectors

In accordance with the Consumer Rights Act 2015, every collectible purchased from Mythic Swords UK shall be of satisfactory quality, suitable for the purpose for which the customer intends to employ it, and in conformity with the description—which is verified on our homepage. A meticulous quality control assessment is performed on each item prior to dispatch to guarantee compliance with the standards we have established.

In the Event of Arrival Faults or Damage

We retain full liability for the integrity of every shipment. Should the item arrive exhibiting damage or residing outside the limits of acceptable wear, or should the item otherwise be defective, anxiety is unwarranted; we shall effect a rapid and complete resolution.

The procedure is as follows:

Notify within an Appropriate Timeframe: Please reach our client relations team immediately after receipt of the parcel. Suitable channels for communication include:
Email: contact@mythicswords.co.uk
Live Chat: Available continuously, every day, directly on our website.
Provide Details: To initiate your service request, please supply your order number along with a precise account of the issue. If possible, include photographs or a brief video that clearly shows the damage or defect. Such evidence significantly expedites our review.
We Handle the Rest: Upon receiving your information, we will evaluate the case and, at our judgement, issue either a full refund, a replacement item, or a professional repair. All correspondence with the courier and any necessary claims will be managed by our staff, relieving you of any further involvement.

Do not engage the courier: Claims must be directed to Mythic Swords UK. Your commercial agreement is solely with us, and we are the only party empowered to submit or pursue any freight claims. Acting outside this process could delay the resolution.

Wear and Tear

Our coverage excludes damage resulting from misuse, incorrect handling, or natural deterioration resulting from age. Our instruments are produced as collectibles, intended primarily for display, unless specified for alternative use in the original product documentation. Utilising an item outside its intended function forfeits this guarantee.